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Pen Bay Healthcare would like to announce the arrival of India Stewart and David Gregory, third year medical students enrolled in the Maine Medical Center/Tufts University School of Medicine Medical School Program. This is the second year Pen Bay Medical Center has been involved in the program. India and David will be at Pen May Medical Center for nine months rotating through the Departments of Internal Medicine, Family Medicine, Surgery, Pediatrics, OB/GYN and Psychiatry. They will also follow patients with Hospitalists, in the Emergency Department, and with subspecialties. Welcome India and David!

Employee of the Month / Manager of the Quarter

Lori Erskine: April Employee of the Month

The April Employee of the Month was awarded to Lori Erskine, CMA, ROT, of Pen Bay Orthopaedics.

“Lori does an exceptional job, she is always willing to go that extra mile and she does it with a smile on her face. Always willing to stay late and make that extra effort to make sure the patients have an excellent outcome.”

From a patient: “I wanted to let you know how much I appreciated Lori’s patience and her kindness. It made all the difference in the world.”

“Lori is motivated to better herself and the practice .She initiated and went to a casting course and is now a Registered Orthopaedic Technologist. This means she is the only clinical staff member, other than providers, that can apply casts to patients. This helps out work flow and frees up providers.


Photo: Lyn Faller, Director of Physician Services, Erika Couture, practice manager, Lori Erskine, CMA, ROT, and Reggie Albert, VP of Physician Services.


Jeff Merrill: Manager of the 2nd Quarter, 2015

The Manager of the 2nd Quarter was awarded to Jeff Merrill of Knox Center Housekeeping.

Jeff has been an employee of PBH for 35 years. Jeff is a hands on working supervisor for his team. He has an outstanding retention rate of staff who remain as loyal to him as the day is long. Jeff is selfless in his regard for the Knox Center.

When speaking with Jeff, you are listening to an individual who is always in thought of what he could do to improve the surroundings of the residents and the staff. He takes a lot of pride in his work and that of his team and when an issue takes him away from achieving the goal of the day and week, one hears Jeff laying out his plan for the situation to not get the better of him, but how he becomes better for it.

The best one could say of nominating Jeff for Manager of the Quarter is that it is the last thing he would want or expect. He is just doing his job, as he sees it.



Photo Top: (L-R) Jeff Merrill and Louie Dinneen
Photo Left: (L-R) Carl Chadwick, Jeff Merrill, and Erik Frederick)


Shannon Wilson: Manager of the 1st Quarter, 2015

The Manager of the 1st Quarter was awarded to Shannon Wilson of Patient Registration. 

“(Shannon) is always willing to help or find a solution to the problem. She is always so kind and pleasant that she sets the bar. She holds her head high and carries on with her work. To me she is a power of example of how I want to be! Kuddos!”

“She is caring, kind, professional, understanding, respectful and overall a great person who I enjoy having as a manger.”

“Shannon is a exceptional manager! Her door is ALWAYS open for any of us to go in at any time…she drops what she is doing to listen and offer advice and guidance. She always goes above and beyond for her department and her employees. She is a beautiful person inside and out.”

 Photo: (L-R): Erik Frederick, COO, Bill McFee, Shannon Wilson, and Kristi Sheriden


Nola Metcalf, RN Daisy Award Honoree of the 1st Quarter of 2015

The Daisy Award of the 1st Quarter was awarded to Nora Metcalf, RN Pen Bay OB/GYN

Nominated by a co-worker “When things get stressful around a possible resuscitation of a baby, she is the one nurse I want available to help. On 2/15/15, we had a mom come in active labor, an hour and a half later, the baby was born needing resuscitation. Because of this nurse’s anticipatory assistance, we had everything and everyone ready and things went smoothly. Even the Pediatrician commented that it made his job so much easier with this nurse there, anticipating that what he needed and having it ready.”

1st Quarter nominees were April Totman, RN (SCU), Butch Allen, RN (Med/Surge), Kelly Jackson, RN (PARC), Darci Linscott, RN (Med/Surge) Michelle Smith, RN (Med/Surge), and Terri Lemieux, RN.

Photo: Darci Linscott, Butch Allen, Nola Metcalf, honoree center, April Totman, and Kelly Jackson

On Wednesday, April 22, Pen Bay Healthcare held their annual volunteer recognition luncheon to recognize and celebrate the amazing contributions of their wonderful volunteers!

Seated Left to Right:

Madelyn Drinkwater, Charlotte Root, Louise Kinney, Debbie Carson, Noreen Mellor, Sarah Thompson, Jane Staman, Eunice Stadler and A. Jeanette Achorn.

Standing (left to right):

Suzanne Armstrong, Kathy Bernier, Mike Conte, Roz Dillabough, Carol Robinson, Barbara Widdecombe, Kathy Beck, Virginia Johns, Polly Grover, Karen Wincapaw, Karli DeHart, Jane Piper, Dayle Goulding, Morris Dorenfeld, Nathan Perkins, Bette Hilton, Charlie Merrill, Margaret Simmons, Dennis Haines, Nancie Burton and Pen Bay Medical Center Volunteer Director, Judi Trenholm

PBH Mission and Values

Pen Bay Healthcare is a community health care system dedicated to caring for the sick and injured and to improving the health and quality of life of the people of mid-coast Maine.

  • We pledge to provide excellent quality healthcare in a compassionate, cheerful and efficient manner.
  • We strive for excellence, both in clinical practice and in personal service, so that we exceed our community’s expectations.
  • We maintain an atmosphere of trust by working as a team, by showing respect for one another and the people we care for, and using clear, open and honest communication.
  • We recognize that each of us is an important member of our team and has unique strengths and skills. All of us contribute to providing a safe, friendly and healing atmosphere.
  • We maintain a physically secure and spiritually uplifting environment for each other and the people we serve.
Pen Bay Events Calendar
Excel Training

Limited space available for this employee training.

Training will cover:
-Functional Formatting -Basic Formulas & Functions
Who should attend?

-Validating Data     -Graphing & Charting

-Importing Data     -Conditional Formatting

-“If” Statements     -Vlookup Command

-Pivot Tables

-Anyone who wants to learn more about using Excel

-Anyone who knows some basics of Excel but wants to know more

-Managers or Supervisors who would like more information about how to make Excel work for them

For additional inquiries or to reserve your spot, please call x8210

Where: Pen Bay Computer Training Room
When: 12:30-4:30p.m.

PBMC: Diabetic Rounding
Beginning in September, Brenda Berry, RN, will begin rounding on inpatients at PBMC twice a week. The goal is to identify patients who could benefit from Diabetes & Nutrition Care services and encourage providers to make and nurses to suggest referrals to the Diabetes & Nutrition Care Center post discharge. As time permits Brenda can visit select patients with the providers’ permission.

Our patient focus is Pre-Diabetics, Diabetics & newly diagnosed Diabetics.
FMI: 921-3999 or X3999.
Where: PBMC
When: Ongoing

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